Essential
characteristics of effective brand-building leaders include: strong beliefs
around the brand, an ability to communicate those beliefs as part of a
compelling vision for success, and the courage and energy to manage a culture
transformation.
How can we forget the memorable scene in The Wizard of Oz when the Cowardly
Lion is talking to the Scarecrow and the Tin Woodsman doing his best to muster
up any available courage:
Cowardly Lion: All right,
I'll go in there for Dorothy. Wicked Witch or no Wicked Witch, guards or no
guards, I'll tear them apart. I may not come out alive, but I'm going in there.
There's only one thing I want you fellows to do.
Tin Woodsman, Scarecrow: What's that?
Cowardly Lion: Talk me
out of it!
If as a leader you're running low on or
never really had any courage, you may be in need of a trip to the Brand Wizard
(wouldn't it be nice if there was such a magical being?).
If you’re interested in making your brand THE business versus PART of
the business then you’ll need a heck of a lot of courage to get it done.
Leadership courage is absolutely critical to achieve any brand success!
Leadership needs courage to:
- Confront
all levels of the organization with the business reality in order to help
others understand the need for change.
- Reallocate
resources to fuel the implementation of the brand strategy.
- Make
difficult decisions to keep the brand-building momentum alive. In many
cases, these are people-related decisions that are in the best interest of
the company. It takes courage to make them.
Like
the (not-so) Cowardly Lion, now you've got courage. You'll also need another
powerful ingredient to drive sustainable brand-building:
energy. So, take a long sip of the proverbial Red Bull and start sharing it with others.
Leadership needs energy to:
- Raise the
expectations for performance and accountability. Leaders will need to
demonstrate consistent focus on aligning the brand strategy and associated
behaviors with individual job category behaviors. This energy starts at
the top and permeates throughout the organization, infusing accountability
in carrying out necessary performance evaluations and assessments. Keep in
mind that people respect what you inspect. Have the courage, energy, and
focus to consistently inspect.
- Recognize
and reward employees who model the required behaviors and deliver the
desired brand experiences. Again, leaders must keep the energy level up
and stay focused on the art of finding success in others and sharing them
throughout the company.
The best
brand-driven leaders in the world are rarely the smartest people in their
company or have the most dominating personality, they just know how to muster
the courage and tap into the energy
necessary to build and sustain the brand.
