When the time comes to hire, make sure you hire right

I’ve written before about what I called the “mass
exodus of A-players
.” And it popped back in my head recently as I’ve been inundated
with Google alerts for articles about hiring and firing as we move into economic recovery.

A current survey by Monster.com said that 79% of the workforce will seek new employment
once the economy starts growing. That means that some of your employees may leave,
but at the same time the pool of potential applicants will be growing.

So what are you going to do to ensure you keep your A-players as well as hire right-fit
employees to replace those that leave?
The first part I’ve addressed a lot. To reiterate a few:

  1. Investigate the reality of what employees are thinking/feeling
  2. Ensure you set expectations and communicate with employees about how they should live
    the brand everyday
  3. Recognize employees when they do it right

The latter piece, hiring right-fit employees, is not so difficult either if you ensure
that the company brand is infused from the get-go. Here are three simple things you
can do to better your chances of success:

  1. Utilize a hiring template populated with questions tied to your company values and
    bullet points about what to look for in responses
  2. Implement an employee referral program that rewards employees if the candidate gets
    the job
  3. Tailor the job offer in a way that shows the candidate how the job will use his/her
    strengths to achieve (personal and professional) goals.

What the Cowardly Lion and Energy Drinks Can Teach Leaders About Brand-building

Essential
characteristics of effective brand-building leaders include: strong beliefs around
the brand, an ability to communicate those beliefs as part of a compelling vision
for success, and the courage and energy to manage a culture transformation.

How can we forget the memorable scene in The Wizard of Oz when the Cowardly Lion is
talking to the Scarecrow and the Tin Woodsman doing his best to muster up any available
courage:




Cowardly Lion
: All right, I’ll
go in there for Dorothy. Wicked Witch or no Wicked Witch, guards or no guards, I’ll
tear them apart. I may not come out alive, but I’m going in there. There’s only one
thing I want you fellows to do.

Tin Woodsman, Scarecrow:
What’s that?

Cowardly Lion: Talk me out
of it!

If as a leader you’re running low on or
never really had any courage, you may be in need of a trip to the Brand Wizard (wouldn’t
it be nice if there was such a magical being?). If
you’re interested in making your brand THE business versus PART of the business then
you’ll need a heck of a lot of courage to get it done. Leadership courage is absolutely
critical to achieve any brand success!

Leadership needs courage to:

  • Confront
    all levels of the organization with the business reality in order to help others understand
    the need for change.
  • Reallocate
    resources to fuel the implementation of the brand strategy.
  • Make
    difficult decisions to keep the brand-building momentum alive. In many cases, these
    are people-related decisions that are in the best interest of the company. It takes
    courage to make them.



Like
the (not-so) Cowardly Lion, now you’ve got
courage. You’ll also need another powerful ingredient to drive sustainable brand-building: energy.
So, take a long sip of the proverbial Red Bull and
start sharing it with others.

Leadership needs energy to:

  • Raise
    the expectations for performance and accountability. Leaders will need to demonstrate
    consistent focus on aligning the brand strategy and associated behaviors with individual
    job category behaviors. This energy starts at the top and permeates throughout the
    organization, infusing accountability in carrying out necessary performance evaluations
    and assessments. Keep in mind that people respect what you inspect. Have the courage,
    energy, and focus to consistently inspect.

  • Recognize
    and reward employees who model the required behaviors and deliver the desired brand
    experiences. Again, leaders must keep the energy level up and stay focused on the
    art of finding success in others and sharing them throughout the company.



The
best brand-driven leaders in the world are rarely the smartest people in their company
or have the most dominating personality, they just know how to muster the courage and
tap into the energy necessary
to build and sustain the brand.