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A blog for business leaders interested in behavior-based branding, customer experience design, culture transformation and employee performance.
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Wednesday, August 05, 2009
Employee Engagement/Customer Experience Continuum
Here's an image I've created to go along with the Experience Gap I wrote about earlier this week. Where does your company fall? What ways are you engaging employees to deliver consistent, above average customer experiences?
Wednesday, August 05, 2009 11:06:23 AM
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Wednesday, August 12, 2009 2:56:24 PM (Eastern Daylight Time, UTC-04:00)
Hi Greg:
I like the image and your approach to engagement with behavior-based branding. I will stay and read some more.
David
David Zinger
Monday, August 17, 2009 8:04:29 AM (Eastern Daylight Time, UTC-04:00)
Thanks for the comment, David. I find most employees want to do a good job, they just don't always know how. I would love to see business leaders adopt a more results focused view of the world of employee engagement and what it can lead to for their organization. Too many leaders aren't effective at making the link between engaged employees and driving business results. I believe they understand it in principle but struggle to actually apply the principle.
Gregg Lederman
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